Families ask about online accounts in almost every arrangement now. "Her Facebook is still up." "His phone keeps buzzing." "What do we do about the Instagram?" For years the honest answer was "I am not sure", because there was nobody to send them to.
This page shows where Departed Digital sits in your routine, so it becomes a normal part of the aftercare you already give, rather than a problem the family discovers on their own three months later. Nothing here adds work for your team. You make the introduction and we do the rest.
In one line: we close or memorialise a person's social media, email and online accounts on the family's behalf, with no passwords, using the documents they already have, and we give them a written record at the end. Families pay us directly, from £149.
What the family sees
Twenty six seconds, no sound. Worth a look before you hand the card to anyone.
Three moments where it fits
When accounts come up, and they usually do, one sentence and the card is enough. Most families are relieved to hear that someone does this, and they put the card with the other papers for later.
The A5 card sits naturally beside the Tell Us Once leaflet, the probate notes and the bereavement support list. It is written for the family, not for the trade, and it explains in a few lines what we do and what it costs.
Two to six weeks after the funeral is when the admin really starts, and when the birthday reminders and the subscription charges begin to land. "Have the online accounts been a problem?" is an easy question, and this is the moment most families act.
What to say
You do not need to explain the service. Two lines do it.
"Most families find the online accounts harder than they expect. There is a small London service that does the whole thing for you, no passwords needed, and they give you a written record at the end. Here is their card."
"If the Facebook or the email becomes a problem later, this is who we point families to."
If a family asks what it costs, the card says from £149. If they ask whether they need the passwords, the answer is no, never. If they ask whether it is safe, the answer is that we only ever use each platform's own official process for a death, with the death certificate and proof of authority the family already has.
What happens after the introduction
They go to departed.digital, tick the accounts they know about, and pay by card. It takes about a minute. They can add accounts later, and most do.
On their private case page they upload the death certificate and proof of their authority. Your team never handles documents, and we never ask anyone for a password.
Every platform's official process, in the right order, with the right documents, and we chase every silence until each account is closed or memorialised.
A summary of what happened to every account, for the family and the estate. If the family used your link or mentioned you, we let you know the case is complete and pay the referral fee.
What your firm receives
£50 for each family you refer who goes ahead, paid within 14 days of the case completing, with no minimum volume. The first family you refer is handled free of charge, so you can judge the work before putting your name near it. Full terms are on the partner page.
Families can reach us with your own link, departed.digital/?ref=yourfirm, which we print on your cards, or they can simply mention you. The card asks them to.
Why families are glad to be told early
These are situations families described on public bereavement forums this year, with names removed. A woman who was her aunt's executor and legacy contact spent weeks in Facebook's forms getting "prove you are not a robot" on a loop, while the profile made it look as if her aunt was still there. A man whose father died found seven live mobile contracts still billing. A widow's doorbell subscription charged her late husband's card for a year. A family lost the photos on a locked phone because nobody knew the accounts existed until it was too late.
Every one of them would have been easier with a card in the aftercare pack. Read more on our real stories page.
The pack
Both files print at actual size with background graphics on. We are happy to post printed cards to your branch, or to print your firm's own link on them.
- Family card, A5: for the aftercare pack or the arrangement meeting.
- Partner overview, A4: the service, the packages, the offer and the process on one page for your team.
Want cards for your branch? Email hello@departed.digital with your firm's name and address, or send a partner enquiry. Steven Kong, the founder, replies personally.