Terms of Service
Last updated: September 2, 2026
These terms govern your use of the Departed Digital website and any services you request from us. By using this website or contacting us about our services, you agree to these terms.
Website information
The content on this website is provided for general information only. It is not legal advice, probate advice, or regulatory advice. Platform rules can change and timelines can vary.
Service scope
Departed Digital provides support with digital aftercare tasks such as requesting removal or memorialisation of accounts on third party platforms. What you purchase is our work: preparing each request properly, submitting it through the platform's official process, providing the supporting documents you give us, following up on delays and further questions, and giving you a written record of what was done and the outcome for each account.
We carry out that work with reasonable care and skill. The final decision on any account always rests with the platform that operates it. We do not control those platforms and cannot guarantee how quickly they respond, whether they approve a request, or that every account in your package can be closed or memorialised.
Your responsibilities
- You must provide accurate information and only submit documents you are authorised to share.
- You are responsible for confirming that you have authority to act on behalf of the deceased person or estate where required.
- You should review all service details, pricing, and timescales before proceeding.
Third party platforms
Our services rely on third party systems such as Meta, Google, Apple, X, TikTok, and other providers. Their forms, review processes, and evidence requirements may change without notice. We are not liable for their downtime, refusal decisions, or policy changes.
Fees, outcomes, and refunds
Unless otherwise agreed in writing, quoted fees cover the service package selected at the time of purchase. Additional work outside the agreed package may require a new quote.
Your fee pays for the work described under Service scope, not for a particular decision by a platform. Platforms sometimes decline a request, ask for evidence a family cannot provide, or fail to act despite repeated follow up. Where we have carried out the work with reasonable care and skill, the fee remains payable in full even if some or all of the accounts in your package could not be closed or memorialised, because the service you purchased, the preparation, submissions, follow up, and written record, has still been provided for each account.
If we fail to carry out the service with reasonable care and skill, you have the remedies the Consumer Rights Act 2015 provides, including repeat performance or an appropriate price reduction. Nothing in these terms limits your statutory rights.
Cancellation
If you are a consumer, you have a legal right to cancel within 14 days of purchase. By paying, you ask us to begin work within that period. If you cancel before we have completed the service, we will refund your payment less a reasonable amount for the work already carried out, such as case preparation and submissions already made. Once the service has been fully performed, the cancellation right no longer applies. To cancel, email hello@departed.digital from the address on your case.
Liability
To the fullest extent permitted by law, Departed Digital is not liable for indirect or consequential loss arising from use of the website or services. Nothing in these terms excludes liability that cannot legally be excluded.
Intellectual property
Unless stated otherwise, the website content, branding, and written materials are owned by or licensed to Departed Digital and may not be reproduced without permission.
Contact
If you have questions about these terms, contact hello@departed.digital.