Start a case

Begin the case without a long form or another burden.

Start with the essentials only. Then choose the package and move into payment when you are ready. Supporting documents come later, once the case is open.

Usually about a minute
No passwords required
Case reference created immediately

What to expect

  • This first step should only take about a minute.
  • You do not need passwords for the deceased's accounts.
  • The next screen is where the case is reviewed and the package is confirmed.
  • Every case ends with a written outcome record.
Step 1

Tell us only the essentials first

This should take about a minute. We keep the required part short, then let families add optional detail that makes the case easier to handle later and easier for platform teams to review.

Compare packages again

Next step: case review and package choice. Documents and account details come later in the secure case file.