Privacy Policy

Last updated: March 12, 2026

Departed Digital provides digital aftercare services for bereaved families in the United Kingdom. This policy explains what information we collect, why we collect it, and how we handle it.

Information we collect

  • Contact details you provide through our enquiry form or by email, including your name and email address.
  • Service information you choose to share, such as the package you are interested in and any message about the accounts involved.
  • Supporting documents and case details you provide when requesting account removal or memorialisation services.
  • Basic website usage information that may be collected by standard hosting, analytics, or server logs.

How we use your information

  • To respond to enquiries and provide quotes or service information.
  • To carry out account removal, memorialisation, or related aftercare services you request.
  • To communicate with platforms, partners, or service providers where needed to complete your case.
  • To maintain records, improve our service, and meet legal or regulatory obligations.

Lawful basis

Where UK GDPR applies, we generally process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, or because we have a legitimate interest in operating and improving our services responsibly.

Sharing information

We only share information where it is needed to run our business or complete your case. This may include website hosting providers, email providers, payment providers, and the social media or technology platforms relevant to your request.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes set out above, including for record-keeping, legal, tax, or dispute-resolution requirements. Our operational aim is to review uploaded supporting documents after case completion and remove them when they are no longer required for service delivery or compliance, while retaining a minimal case record for accounting, dispute, or audit purposes where necessary.

Your rights

Depending on your circumstances, you may have rights to request access to your personal information, correction of inaccurate data, deletion, restriction, objection, or data portability. You may also have the right to complain to the UK Information Commissioner's Office.

Contact

If you have privacy questions or want to exercise your rights, contact hello@departed.digital.