Nothing happens by itself. When someone dies in the UK, every social media account they had stays exactly as it was until a person asks the platform to change it. The profile keeps appearing in searches and friend suggestions, the birthday reminder still goes out, and "memories" of old photos keep resurfacing for the people who knew them. For some families that is a comfort for a while. For most it becomes a problem, usually at the worst moment.

In short: accounts stay live until someone acts. Facebook, Instagram, TikTok and LinkedIn can be turned into memorials; X, Snapchat and the rest can only be removed. Tell Us Once does not cover any of them. The family, or the executor, has to contact each platform, with proof of death and, for removal, proof of who they are.

What happens if nobody does anything

What UK law says

Less than families expect. There is no UK law that gives a family or an executor a right to access a person's social media accounts, and the accounts themselves are governed by each platform's terms, which usually forbid anyone else logging in. What an executor does have is the authority to deal with the person's affairs, which the platforms recognise through their own processes: a grant of probate or letters of administration is accepted as proof of authority for removal requests. Tell Us Once, the government service offered when you register the death, notifies HMRC, the DWP, the DVLA and the council. It does not notify any private company, and it does not notify Facebook.

Platform by platform, as of September 2026

What memorialising does

On Facebook and Instagram, a memorialised profile shows "Remembering" next to the name, cannot be logged into by anyone, stops appearing in reminders and suggestions, and keeps the posts and photos visible to the people who could see them before. Friends can still post tributes on Facebook if the person's settings allowed it. It is the fastest way to make an account safe while the family decides, because anyone can request it with an obituary, and it does not stop a later removal.

Delete or memorialise?

Removal is usually right when the profile continuing to exist is distressing, when the person was private, or when the account has already been misused. Memorialisation usually makes more sense after a sudden or young death, when friends want somewhere to go, or when the family is divided, because it can be reversed and removal cannot. Most families end up with a mix: memorialise Facebook, remove the rest. Our decision guide goes through it properly, including what to save first.

What to do, in order

1
Save what matters

Photos, videos, messages and the tributes, before any request is sent.

2
Memorialise Facebook and Instagram now

It takes an obituary link and ten minutes, and it stops logins and reminders while everything else is decided.

3
Gather the two documents

The death certificate, and the certificate or grant that shows who you are to the person. Our documents guide explains.

4
Send the removal requests, platform by platform

Each is separate. Resubmit at two weeks if one goes quiet. If one is refused or stalls, the pages for Facebook and Instagram requests that are not working take each problem in turn.

How long it takes

None of the platforms publishes a timescale. Memorialisation on Facebook or Instagram with clean proof is often done within days. Removal requests take longer, from a week to several weeks, and a request that has gone silent for a fortnight usually needs sending again. LinkedIn, X and TikTok take a few weeks. The smaller platforms depend on reaching a person in support.

Or let us do it for you

Departed Digital closes or memorialises every account for the family: the right request on each platform, the documents sent once, the resubmissions and the chasing, and a written record at the end. Packages start from £149.


More than one platform? Start a case and tick the accounts you know about. We find the rest.

Written and checked by Steven Kong

Founder of Departed Digital, a London service that closes or memorialises online accounts after a death. Every guide is checked against the platform's own process before it is published, and again when the process changes. About Steven